General Terms and Conditions for Booking

The Services offered by Ireloca (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these terms and conditions. The agreement between Customers and Ireloca comes into force as soon as Ireloca provides written confirmation of a booking to Customers by email.

Customers should save and/or print a copy of these terms and conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

The following definitions have the same meaning whether they are singular or plural.

'Customer' means a customer who purchases and/or books one or more Services offered on the Website.

'Destination Service' means the offering of tickets and/or bookings to events or tourist attractions at travel destinations, such as concerts, guided tours or other activities.

'Ireloca' means Ireloca, Ltd.

'Ireloca, Ltd.' means Ireloca, Ltd, whose registered office is at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ.

'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.

'Rules and Restrictions' means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract (such as the local Supplier of the tour or activity).

'Service' means a service offered on the Website, such as the booking of Destination Services.

'Supplier' means a supplier of Services, such as a hotel, tour operator or Destination Service supplier.

'Website' means the website.

1.2. Scope

These General Terms and Conditions apply to offering and providing of the Services by Ireloca, Ltd. Ireloca, Ltd. operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services.

These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions and any third party booking service supplier’s terms and conditions. The General Terms and Conditions can be changed by Ireloca, Ltd. at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Ireloca, Ltd. on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Article 2. Booking via the Website

2.1. The Customer's legal authority

The Website helps the Customer to find Destination Services and to make the necessary bookings, and acts as an interface in the transactions involved with the Suppliers. The Customer must be at least 18 years old, be legally authorised to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her companions is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by Ireloca and the Suppliers or to the other functionalities of the Website.

2.2. Confirming and cancelling orders 

2.2.1 Confirming

Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at

It is expressly agreed that the data stored in the information systems of Ireloca, Ltd. and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Cancellation

The Customer does not have an automatic right of cancellation. Cancellations cannot be made for Destination Services through Ireloca ltd. All Destination Services sales are final.

In the event that under individual Suppliers Destination Services Rules and Restrictions (which are provided to the Customer prior to booking), it is possible for Customers to cancel, then all such requests will be dealt with by the Suppliers concerned directly.

A fee may be imposed by the applicable Supplier in the event of a cancellation to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

If the Customer does not present himself / herself at the start of the Destination Service, refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process.

Ireloca reserves the right to cancel a Customer´s booking if full payment for the booking, or any applicable cancellation fee relating to a booking is not received in a timely fashion.

2.2.3 Change of booking

If after making the booking the Customer wants to change the trip with respect to the date of Service or the place where the Service starts, the Customer should contact the Supplier. A fee may be imposed by the applicable Supplier in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

Ireloca reserves the right to cancel a Customer´s booking if full payment for any applicable change fee relating to a booking is not received in a timely fashion.

2.2.4 Reimbursements

In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as Ireloca, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement.

2.2.5 Restricted Fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

2.3. Booking documents

The booking documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her booking.

If the delivery of documents is impossible because of an error made by the Customer in providing his / her personal details, neither the Supplier nor Ireloca, Ltd. shall be liable.

Article 3. Specific Services

Ireloca, Ltd. operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.

The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions or any third party booking service supplier’s terms and conditions, the Rules and Restrictions or the third party booking service supplier’s terms and conditions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.

Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Ireloca, Ltd.

3.1. Destination Services

Destination Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier).

3.1.1. Activities

It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are cancelled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to the applicable Supplier's Rules and Restrictions in relation to refunds in such circumstances.

Article 4. General

4.1. Destinations

Although most destinations, including international destinations, can be visited without incident, travel to certain destinations may involve greater risk than others. Ireloca, Ltd. advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Travel Advice Unit and displayed on their website: prior to booking Destination Services in international destinations.

By offering Destination Services in particular international destinations, Ireloca, Ltd. does not represent or warrant that travel to such destinations is advisable or without risk and is not liable for damages or losses that may occur from such destinations.

4.2. Prices

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. The Customer will be notified of all applicable charges at the time of booking. Despite Ireloca, Ltd's best efforts, some of the Services listed on the Website may be incorrectly priced. IRELOCA, LTD. EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON BOOKINGS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR BOOKING WITHOUT PENALTY. Ireloca, Ltd. is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.

4.3. How Our Sort Order is Determined

Travelers have many options to help them find the perfect activity. The “sort” settings allow travelers to order search results to their preference, whether based on price, or other criteria. The “filter” settings also allow travelers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:

Activities: Our default sort order is generated by distance. This is based on the information provided by Customers and can be changed (e.g. order by price etc.) by the Customer.

4.4. Photographs and illustrations

Ireloca, Ltd. shows Photographs and illustrations provided by the Supplier on the various Destination Services. Ireloca, Ltd. does its utmost to curate photographs and illustrations that give the Customer a depiction of the Services offered and is not liable for the misuse of Photographs or Illustrations provided by Suppliers.

Article 5. Financial conditions and payment procedures

5.1 Local taxes and Payments

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in EUR, excluding local taxes imposed by the authorities in some countries.

The price of Services booked on the Website must be paid either to (i) Ireloca which will accept such payments on behalf of the Suppliers, and/or (ii) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services.

The Customer shall provide the details of his/her payment card and the Supplier or Ireloca, Ltd. will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).

The Suppliers are liable for their own VAT on Destination Services and Ireloca Ltd. only pays its Tax on the commission. The caption “Incl. Tax” will be shown on the final price to indicate that both the Supplier and Ireloca pay their taxes individually. As a result of which no VAT will be shown on services provided by Ireloca Ltd.

Article 6. Customer Service and the handling of complaints

Queries or requests for information or complaints during or before the Destination Service should be sent to

For ease of resolution Customers are encouraged to bring their complaints within 30 days of the end of a Service.

Any hard copy complaints should be directed either to the individual Supplier providing the Service using the address provided in their Rules and Restrictions or to Ireloca. Hard copies of complaints can be sent to:

UK mailing address:

Ireloca Ltd.

71-75 Shelton Street

Covent Garden, London


Customers are encouraged to raise any issues they experience during their activity via email above (or as soon as reasonably practicable), or to the Supplier, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer.

Complaints about loss of, theft of or damage to personal belongings that were not under the Customer's control during the stay should be addressed to the Supplier.

The European Commission’s Online Dispute Resolution Platform is available at

Article 7. Ireloca's Liability

The Customer accepts that where Ireloca, Ltd. acts as an interface between the Customer and the Suppliers, Ireloca, Ltd. will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. Ireloca, Ltd. is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.

The information displayed on this Website has been provided by the respective Suppliers, and Ireloca does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.

Customers should note that all ratings shown are intended as guidance only and may not be an official rating. Ireloca does not accept any liability in relation to the ratings shown.

Article 8. Disclaimer

Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Ireloca will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this clause apply only to the extent permitted by law.

Article 9. Applicable Law

These General Terms and Conditions are governed by the laws of England and Wales. The Customer agrees that the English Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However, the Customer may choose the law and jurisdiction of Scotland or Northern Ireland if that is where the Customer resides.

Article 10. Final Provisions

If Ireloca, Ltd. does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.

If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.

Every instance of force majeure, including the interruption of means of communication or a strike, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.

These General Terms and Conditions come into force on 10 March 2018.